Yikes! Cell Hell!
Posted by shegeek at February 27th, 2009 | No Comments »

Illustration by Charlie Powell
Geek life as I know it is about to come to an end. My Samsung Blackjack II – the fourth of its kind that I have owned in the past 8 months – is on its last lame leg. Welcome to my nightmare.
My life is planned, coordinated, scheduled, re-scheduled and communicated via this small but occasionally wonderful device. I say occasionally not because it doesn’t work well for me, but rather because it doesn’t work well for me OFTEN. Considering nothing in the geek world that is mine moves, shakes, rattles or rolls without the mobile madness I carry with me almost everywhere, this is a modern-day Shakespearian tragedy.
The last time I was in the AT&T store the personality-challenged rep I talked to via phone was considerably less accommodating than the “Hi, I’m Barbie. Can I be window-dressing while you wait on hold” in-store rep who greeted me on arrival. After 30 minutes of proving to the call center charm school drop out that my phone was indeed malfunctioning, he not-so-warmly agreed to ship me a new refurbed phone. Have I mentioned that I hate refurbed phones?
I politely mentioned to Mr. Wonderful that I would be requesting a different phone altogether the NEXT TIME this happened. He assured me that it wouldn’t happen again and trusted that I would be most happy once I received my new-to-me-but-not-really-new phone in the mail in 2-3 working days.
Eh……LIAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
On Wednesday night when I picked my phone up off the desk and woke it up, horror of horrors – there was a crack in the display and colors were bleeding. I have not dropped it. I have not abused my phone. But I will still need to go through 117 different checks, re-checks and probably a whole lotta ’splaining in order to be considered believable and possibly eligible for delivery of another phone to my residence in 2-3 business days.
Except – I’m not going that route. I refuse. 4 strikes? Usually you’re already in the dug out or maybe even at your locker cleaning it out. I most certainly will not go for a 5th phone of this type. No way. No how.
Here’s to a weekend spent determining which device they shall be happy to give me as a replacement. LOL!
Categories: Mobile
Tags: cell phone, hell, Mobile, Samsung


I realize there are challenges with this request. Mobile devices aren’t made here. There would be a delay in delivery. They would likely be more expensive. Blah blah blah. This is all lip service. Look at it this way – if I can have customized personalized M & M’s delivered to my door, why can’t I get a mobile device that is personalized and customized according to my needs and wants?